Frequently Asked Questions
Whom is PhotoRoner™ for?
Any photo enthusiast can join our team. We welcome anyone familiar with other gig economy platforms such as: Uber, Lyft, Eat24, Grub hub, Amazon Fresh Etc.
Do you cover the entire USA?
Not yet. For now, we cover DC, VA, MD and PA
What makes PhotoRoner™ Different from its competitors?
- For our Clients: We’re in the business to be the only trusted, unbiased eyes on the ground.
- For our Freelancers: We’re committed to being the best instant Cash infusion in the Gig industry with the most robust pay processing ever.
How do I create my account?
If you are a photo enthusiast, click on the “Work with Us” tab and follow the instructions on the page. Property Managers, Brokers and other Professionals must click on the “New Client” Tab to register before they can place an order
Can I create a subaccount for my team?
No
How do I place an order?
After the registration, the new client will be able to navigate the client’s dashboard to place one or a multiple order.
Once my order is placed can I cancel?
Yes, but if the order is already dispatched and accepted by one of our field photographer, it won’t be possible to cancel.
How do I check the status of my order?
You can check the status of your order by login into your account. They are Four status levels: Processing, Accepted, Completed and Cancelled.
- Processing: The order is dispatched but still pending acceptance from a Field Associate.
- Accepted: A Field Associate has accepted the order will be going to the property to carry on the assignment.
- Completed: the order is completed.
- Cancelled: when no Field Associate is available to carry out the duty.
How will you deliver my order?
The order is delivered by email. The client can also log into the portal to retrieve the photos. Please, note: We shall keep the completed orders for only 15 days after what they will be automatically deleted.
What is your Turn Around Time?
Depending on the nature of the order, our normal turnaround time is maximum 48 hours from the order submission
What types of payment do you accept?
We accept all types of credit card, PayPal and Zelle
What if after paying I change my mind?
If you change your mind, you can cancel the order. However, if you change your mind after the order is already processed and accepted by our Field Associate, you may not be able to cancel.
What happens to the payment if you fail to deliver?
If we’re not able to complete any order for various reasons, the client will be
reimbursed or a credit will be applied into his/her account for future use.
Who are your Field Associates?
These are people just like any one, but thoroughly devoted to what they do. They come from different background, mostly from the Gig industry such as Uber, Lyft, Eat24, Grub hub, Amazon Fresh Etc.
How long will you keep record of my orders?
We keep record for 15 days. They’re automatically deleted afterwards
What is your business hour?
Monday through Saturday, 9am to 5pm Eastern Standard Time
We’re closed on Sundays and on all Major US Holidays